Guest Service Agent at JobTarget Demo • Stamford, Connecticut | Sourcer
JobTarget Demo
Guest Service Agent
Stamford, Connecticut 293 days ago 50,000 / year On-site Full-time
Overview
Maintain high quality service to guests and potential guests through various experiences such as check-in, check-out, billing, anticipating and responding to guest needs and requests, maintaining effective communication with guests and co-workers throughout the resort, listening to comments, criticism and feedback from guests and taking appropriate action.
Friendly, outgoing, individuals that possess outstanding guest service skills. Also must have a pleasant, well-groomed appearance, basic computer skills, ability to work in a fast-paced environment with frequent interruptions, ability to stand and move about for extended periods, ability to read and write and perform basic math, and an ability to remain calm in stressful situations.
The front office is staffed by Guest Service Agents and a Guest Services Manager. You will also closely interact with bell/valet staff, housekeeping staff, maintenance, and food and beverage staff.
Responsibilities
Answering phones, greeting guests, checking guest into and out of the hotel, acting as cashier, taking reservations, responding to inquiries, providing information about the hotel and local area. Must be willing and able to work a flexible schedule that will include weekends and holidays.
Qualifications
High school diploma or equivalent required, college degree preferred.
Minimum one year hotel front desk experience preferred.
Customer Service
About Company
JobTarget Demo
Accommodation Services|21-50 Employees
JobTarget Demo
Guest Service Agent
Stamford, Connecticut 293 days ago 50,000 / year On-site Full-time
Overview
Maintain high quality service to guests and potential guests through various experiences such as check-in, check-out, billing, anticipating and responding to guest needs and requests, maintaining effective communication with guests and co-workers throughout the resort, listening to comments, criticism and feedback from guests and taking appropriate action.
Friendly, outgoing, individuals that possess outstanding guest service skills. Also must have a pleasant, well-groomed appearance, basic computer skills, ability to work in a fast-paced environment with frequent interruptions, ability to stand and move about for extended periods, ability to read and write and perform basic math, and an ability to remain calm in stressful situations.
The front office is staffed by Guest Service Agents and a Guest Services Manager. You will also closely interact with bell/valet staff, housekeeping staff, maintenance, and food and beverage staff.
Responsibilities
Answering phones, greeting guests, checking guest into and out of the hotel, acting as cashier, taking reservations, responding to inquiries, providing information about the hotel and local area. Must be willing and able to work a flexible schedule that will include weekends and holidays.
Qualifications
High school diploma or equivalent required, college degree preferred.
Minimum one year hotel front desk experience preferred.
JobTarget Demo